L-3 Microdyne is the award-winning, rapidly growing contact center division of L-3 Communications. Our complete on-shore solution offers our clients a Home Field Advantage™ that is recognized and valued today's discerning consumers.

Outsourcing your contact center services with Microdyne guarantees your customers are connected with agents who possess the cultural understanding and language skills necessary for a positive experience.

Quality or Cost?
Does quality have to cost more? At L-3 Microdyne it doesn't. We offer the quality customer experience you expect from an award winning on-shore contact center at rates you only expect to see from distant off-shore operations. Moving off-shore increases repeat calls and lowers retention. L-3 Microdyne offers superior service that actually costs less. The result is a happy customer and a cost structure that helps your bottom line.

On-shore for a reason
There is a reason L-3 Microdyne's contact centers are located in the United States; the quality of human capital. The key to excellent customer service is having great resources to work with. The moment your customer speaks with our representative, they realize they are speaking with one of their neighbors. We understand the culture and issues US consumers face every day. Can you teach culture? You can try - but not in days or weeks. With L-3 Microdyne, you don't have to. That's the Home Field Advantage™.