Who is L-3 Microdyne Outsourcing
L-3 Microdyne is a division of L-3 Communications. Microdyne is the Business Process Outsourcing division within L-3 and we have been providing industry leading contact center and logistics services to the commercial and Government marketplaces for over 17 years.

Our contact center services address everything from the most basic customer inquiries to complex technical support troubleshooting. Choose the service below that best fits your agencies needs. Our complete domestic solution presents our clients with a Home Field Advantage® that is recognized and valued among today's discerning consumers. Outsourcing your contact center services with Microdyne guarantees your customers are connecting with agents who possess the cultural understanding and language skills necessary for a positive customer service experience.

Our contact center capabilities include: inbound, outbound, IVR, self help, and other contact center services. Additionally, Microdyne can provide for your agency on-demand technology and ACD services to rapidly ramp-up for seasonal or emergency services.

What is USA Contact?
USA Contact is a contract vehicle for federal government contact center services. It is an Indefinite Delivery, Indefinite Quantity (IDIQ) vehicle that provides the Federal buyer with either a Firm Fixed Price or Time and Materials costing methodology. More importantly, it is Performance-based. The USA Contact vehicle has a 10 year life and a funding limitation of $2.5 Billion over the life of the program.

The Benefits of using USA Contact
With an existing procurement vehicle in place, your agency can rapidly get a contractor on board providing contact center services for your end user customers. If needed, your agency can retain Contracting Officer (CO) and Contracting Officer\\\\\\\'s Technical Representative (COTR) functions on the task orders.

USA Contact is the only contract exclusively created for contact center solutions. Through the use of this vehicle, your agency will have access to state-of-the-art technical and operational solutions. The vehicle provides for the federal agency a very robust, competitive, and flexible pricing structure to meet any agencies diverse requirements.