Answering the Call
When your customers meet one of our contact center representatives, they expect the industry leading service and support that L-3 Microdyne is known for; but they never think about how that call was routed from them to the representative. Unfortunately you do - and it has always required purchasing, installing, integrating and maintaining dictated technology silos and enterprise-specific applications.

Traditional on-premise and hosted solutions have left IT, contact center and customer service managers feeling 'boxed in' by legacy infrastructures. To create a distributed contact center environment with around-the-clock service, enterprises had to deploy multi-site contact centers with redundant capital investments. The result was siloed sites and higher costs to maintain an enterprise-class operation with distributed agents. Associated challenges of provisioning and managing distributed operations, low productivity and capital expense concerns have persisted in the traditional contact center ... but it doesn't have to.

Introducing Seratel: L-3 Microdyne's virtual ACD
Seratel is a better alternative, with an on-demand service delivery model that goes beyond distributed premise-based solutions or hosted legacy systems to help enterprises improve operations and provide a superior customer service experience. Seratel transforms the contact center into a virtual command center of visibility and control that centralizes management of disparate sites, distinct technologies and blended agent resources at home, small satellite centers, outsourcers, branches and captive centers.

Whether you need hundreds of our agents or just a few of your own, L-3 Microdyne has what it takes to answer the call.